How do you take your coffee? Maybe you like a full-bodied, roasty brew. Perhaps you prefer something light and fruity. Whole bean or ground? Coarse enough for cold brew or an espresso blend that yields a perfect crema? Light or dark roast? Blends or single origins?
Whatever your coffee preferences and however complex your taste, we can help you skip the coffee shop and brew a better at-home cup of coffee. Trade works with 52 of the nation’s top roasters — from true coffee veterans to rising stars shaking up the industry. And every one of these roaster partners is committed to excellence with our Roaster Pledge, promising the highest standards of ethical practices, sustainable relationships, and high-quality production.
What does that mean for you? Better beans. And every single batch — from blends to single origins — is roasted to order. That means they go from green beans to roasted and shipped within 24 hours, landing on your doorstep in a state of perfect, aromatic freshness. So if you’re looking for old coffee beans that sat on the grocery store shelf for weeks… well, that may be the only coffee problem we can’t solve for you!
How often will I get new coffee beans?
Say when! You choose when you’d like to receive your coffee subscription. While we offer several options, the ball’s in your court for which frequency works best to receive your coffee beans. Not sure where to start? Our customer service team is here with recommendations and great brewing tips Monday through Friday from 9 am to 5 pm EST by phone at 1 (888) 252-8691, via chat on our homepage, or email at firstname.lastname@example.org.
Is shipping really always free?
Yep. It’s our gift to you with your coffee subscription.
Can I adjust my coffee subscription once I set it?
Sure thing. Whether you set a monthly coffee subscription and want to adjust the frequency to just a few weeks, are toying with a new brewing method, want to switch to whole coffee beans, or need to revise your payment method, it’s easy to change your settings. Just go the second icon from the right at the top of your homepage and select “My Orders” from the dropdown. Under the “Subscription” section hit “Manage” and modify your preferences as needed. If you’d like a little extra guidance doing so, our customer service team can help Monday through Friday from 9 am to 5 pm EST by phone at 1 (888) 252-8691, via chat on our homepage, or email at email@example.com.
Can I pause my coffee subscription?
Once again, yes! Click the second icon from the right at the top of your homepage and select “My Orders” from the dropdown. Under the “Subscription” section hit the “Snooze” button. You can choose to delay your next subscription order by one week or two weeks. Either is a great option if you’re going out of town for a while or just overstocked on coffee beans. If you’d like to pause your coffee subscription longer or cancel completely, our customer service team is here to help Monday through Friday from 9 am to 5 pm EST by phone at 1 (888) 252-8691, via chat on our homepage, or email at firstname.lastname@example.org.
I loved my last coffee, want to hear about it?
We sure do! Whether it’s a new favorite or not your bag, rating it after tasting your coffee is the best way to let us know, so we can continue to send you coffees you love. On your homepage, select “Rate” to view all of your coffee. Choose thumbs up or thumbs down to tell us if you liked it or not and improve our future picks so we can keep sending great tasting coffee. If your feedback requires a bit more explanation or there was an error with your subscription order or coffee beans, our customer service team wants to know about it, and can be reached Monday through Friday from 9 am to 5 pm EST by phone at 1 (888) 252-8691, via chat on our homepage, or email at email@example.com.
Trade believes that every cup you make should be your best ever — no matter how you take your coffee! Launched in 2018, we unite the nation’s top roasters directly with drinkers, offering 400+ roasted-to-order craft coffees so fresh they don’t exist until you say so. We’re here to open your eyes everything coffee can be, all in the name of turning coffee drinkers into coffee lovers.
1. Our Roaster Partners:
We take our relationships seriously! Whether it’s an established veteran or a new name shaking up the coffee industry, our 52 roaster partners are the finest you’ll find.
2. Our Experience:
Ranging from recent converts to a nationally ranked champion barista, our team has decades of collective experience on the front lines of the coffee industry. With over 2,000,000 Taste Type matches, we’re helping coffee lovers like you find their new favorites every day!
3. Our Business Standards:
Trade is committed to building a more sustainable, ethical, and delicious coffee industry — from supporting the coffee farmers who grow the beans to sourcing eco-friendly materials to ship them in. That’s why every roaster we work with takes our Roaster Pledge, vowing to maintain only the highest standards of freshness, sourcing, sustainability, and quality in their work.