Frequently Asked Questions

1. You select: You select how many bags of coffee you want to send your recipient and if you want us to notify them of their gift via email (or if you’d rather print something to hand it to them directly).
2. We notify: We’ll email them a redeemable gift code, if you chose that option vs. a physical print out.
3. They redeem: Once the recipient receives the code, they can activate their subscription on our website. They’ll create an account and take our short coffee quiz to get started. You do not need to enter the gift recipient's shipping information when you purchase; they'll set up their shipping details when they redeem their gift.

Yes! When you purchase a Trade subscription, you’ll be able to choose if you want us to notify your gift recipient right away or if you want us to notify your recipient on a specific date.

When you’re making your purchase, simply select the option to email (versus print) your gift and click Change Date to make your selection.

Our coffees come from an exclusive group of coffee roasters around the country (and we’ve tried almost all of them!). We can do all the heavy lifting to find the best craft coffees and offer them through Trade.

When someone redeems a gift subscription, they take a quick quiz where they let us know what they like — from roast level to if they prefer their coffee arrives ground or whole bean. From there, we pair them with a variety of single-origin coffees, blends, decafs, organic coffee and more based on their preferences.. Each batch of coffee is carefully roasted-to-order by one of more than 55+ coffee roasters in the US.

Absolutely! You have this option to include a personalized message at check-out.

It happens! You or your gift recipient can contact a customer support agent at support@drinktrade.com, give us a call, or send us a chat, and we'll locate it for you.